Frequently Asked Questions
Everything you need to know about shopping with Giordano Pakistan.
What are the delivery charges and timelines for orders within Pakistan?
We offer standard shipping across Pakistan. Orders are typically processed within 24 hours and delivered within 3-5 working days. Delivery charges may vary based on promotional offers or your specific location.
What is Giordano Pakistan's return and exchange policy?
You can exchange any unused item with original tags within 14 days of purchase. Please note that for hygiene reasons, innerwear and socks cannot be returned or exchanged unless there is a manufacturing defect.
What payment methods do you accept?
We accept various payment methods including Cash on Delivery (COD), as well as Credit/Debit cards (Visa and Mastercard) through our secure online payment gateway.
How do I know which size will fit me best?
Each product page features a detailed Size Guide. We recommend comparing your body measurements with our chart to ensure a perfect fit, as our sizing follows international Giordano standards.
Can I cancel or modify my order after it has been placed?
Orders can be modified or cancelled before they enter the shipping process. Once an order is dispatched, it cannot be changed. Please contact our customer support team immediately for any urgent modifications.
Are the products sold online the same as those in Giordano retail stores?
Yes, our online store features the same authentic, high-quality Giordano apparel found in our physical retail outlets across Pakistan, ensuring consistent quality and style.